Emergency Care

Cayon Care specialises in providing rapid response emergency care for people who require help at home quickly; people being discharged from hospital after an operation, those who have been let down by their current care provider and those who have unexpected/unplanned illnesses, including end of life/palliative care requirements. We have many years experience of providing emergency care for both elderly people and young adults.

Sometimes events happen so fast that families are left looking for emergency care for an elderly relative or younger person who has been in an accident; and there is no time for the usual home visits and assessments that usually precede the start of care. Help is at hand.

Cayon Care experience of starting emergency care and we have a network of local care managers and carers across Birmingham and Solihull that will react to circumstances very quickly – in some cases this can be in a matter of hours of us receiving the phone call and certainly within 24 hours.

Emergency Care at Cayon Care Includes:

Urgent care

We can provide urgent care within a few hours in some instances or within a 24 hour period.


Our flexible approach to urgent care at home means that there is always a way of getting your loved one home. It may mean a detailed assessment conversation over the telephone or a local care manager may be close by and able to attend your family home or hospital immediately. However the circumstances unfold, you can be reassured that you will still receive the best immediate home care and thorough professionalism from the Helping Hands emergency support team and carer.

Assistance with varied emergency care

Each situation is unique, common scenarios we regularly give immediate support to include:

  • Rapid response for an unplanned discharge from hospital.
  • Situations requiring emergency home care such falls and accidents.
  • Emergency support when another agency has let a family down.
  • Help when unforeseen circumstances occur and a family has other commitments.
  • Urgent palliative care so a loved one can return home and have the comfort and dignity of dying at home.